FAQs


Please read the following Faqs,any other questions which not listed here, please send email to us :hontwacth@gmail.com or WHATSAPP online contact .
Q: Why shopping with us?
A: As a worldwide products/services provider, we are keeping our efforts to earn full satisfactory and trust of all customers. We enjoying the following advantages in helping you get services:
A wide range of item selections up to 5K and keeping on expanding Daily.
Prices lower to 50% competing with other site.
Express courier delivery in 3 days after payment.
Free return & exchange, Full refund upon the arrival of returned goods.
24 Hours online services!


Q: What kind of payment options your are using?
A: We accept Visa, Mastercard, JCB card online payment, also we provide WU/Moneygram/Bank Transfer as alternative options.


Q: How long will my order be shipped and what's the time of arrival?
A: Orders will be shipped in 3 working days after receipt of your payment. To US & EU, it will arrive in 7 working days normally. To other farer areas, it will arrive in 15 days.


Q: Which shipping company do you use?
A: DHL is our priority choices. It's fast and safe. For countries/areas without DHL service, we use HongKong Air Post/EMS as alternative options.


Q: Whom should take in charge of the customs taxes for the parcel?
A: Customers should take responsible for the importing taxes charged by your local customs. Mostly this happening very rare. We will declare a low value in the shipping invoice inside the parcel. Customs regulations are various in different countries. If your local customs requires a tax no. in clearing the parcel, please send us the no. before we sending the parcel, we will declare your tax no. inside the invoice.


Q: How do I track my parcel?
A: We will update you the tracking no. in the order situation of the website after shipment effected. Meanwhile, you will be notified by email via website automatic system. As soon as you got the tracking no., you may track it on the website: Http://www.17track.net/.


Q: Why I can't get the tracking information by using the no. given from you on the tracking website?
A: While tracking no. provided, it will takes about 1-2 days before appearing tracking statue on the website. The processing procedure will takes 24-48 hours by the shipping agent.


Q: Can I change the items if I don't like it after receiption?
A: Sure you can. For exchange of products, buyers should agree with these:
Make sure that items not used or worned, and in same condition as the statue when you receive it.
Pay for the delivery charges of returning the parcel.
Notify us before return the parcel.


Q: Any extra charges for return/exchange?
A: Absolutely no extra charges like dealing, processing etc., return or exchange is free.


Q: Can I apply credit card chargeback?
A: Please don't apply chargeback without communicating with us in advance. All chargeback without informing will be objected and will influence credits of both sides. Refund will be processed by us via our cooperative credit card company after return/refund procedures done. We will providing thoughtful after-sale services to customers, you would feel safe for the funds which spent on us.


Q: Why your prices are much lower than other websites? Are your watches in good quality?
A: We are a replica watch manufactory in China. We make replica watches ourselves while we also export them overseas. Here the resources and labour cost are comparatively low. The prices are wholesale prices which we only make a little profit. Yes, our watches have good quality, which with high quality movement, sapphire crystal glass, 14 karat gold- wraping or plating, solid stainless steel (316L), screws in the bracelet and so on. You can order a sample to check the quality first.


Q: Do you offer any watches that are not seen on your site?
A: Yes, we provide watches that are not seen at our website. Under this occasion, please send pictures and requirement to us. After prepared, we’ll confirm with you before shipping.


Q: Are the pictures on the website your real products? But some of them are not marked of the size.
A: We can assure that the pictures on our website are took of the real products. Regarding the size, we can't promise to mark them one by one. However,we can assure that the sizes are the same as the original ones.


Q: May I order 1 or 2 sample watches before place larger order?
A: Yes, you are welcome to order a watch to check about the quality and delivery time.