Please read the following FAQs, if you do have any questions which not listed here, please contact us by sending an email to us: hontwatch@gmail.com, alternatively you may WHATSAPP our online contact wa.me/8613113307655 Q: Why shop with us? A: We specialises in luxury watches replicas, we have a team of professional horologist to meticulously inspect and curate all details of the watches to ensure the highest quality of craftsmanship from the various watch factories before we send out the orders. Our team of dedicated customer service crew will be there to give you expert advice and recommendation. Trusted dealer for more than a decade, we believe that our customer’s satisfaction is our greatest reward. We will be providing thoughtful after-sale services to you. we can assure you that you are paying the best value for your money. The advantage of shopping with us rather than other TD; The wide selections of product inventory, around 5000 kinds of watches variations to date. Our price is very competitive, some watches price can go as low as 50% cheaper than other TD. Express courier delivery in 3 days after payment. Free return & exchange, a full refund will be reimbursed upon the arrival of returned goods. 24/7 online service. Q: What are of payment options available? A: We accept Visa, Mastercard, JCB card online payment, also we provide WU/Moneygram/Bank Transfer as alternative options. Q: How long will my order be shipped and what's the time of arrival? A: Orders will be shipped in 3 working days after receipt of your payment. To US & EU, it will arrive in 7 working days normally. To other parts of the world, it will arrive in 15 days. Q: Which shipping company do you use? A: DHL is our primary choice, where shipping is fast and safe. For countries or areas without DHL service, we use HongKong Air Post / EMS as alternative options. Q: Whom should take in charge of the customs taxes for the parcel? A: Customers should take liability for the importing taxes charged by your local customs. However, the incidence of the event of charging of custom taxes is very rare. We declare a low value in the shipping invoice inside the parcel during shipment. Customs regulations vary in different countries. If your local customs requires a tax no. in clearing the parcel, please send us the no. before we send the parcel, we will declare your tax no. inside the invoice. Q: How do I track my parcel? A: We will update you the tracking no. after you made payment for your purchase on the portal. Meanwhile, you will be notified by email via the website automatic system. As soon as you got the tracking no., you are able to track your shipment on this website: http://www.17track.net/. Q: Why I can't get the tracking information by using the no. given from you on the tracking website? A: It takes around 1-2 days for the tracking status to be updated and reflected on the website. The processing of this shipping procedure will take 24-48 hours by the shipping agent. Please contact us if you are not able to track your shipment after 48 hours. Q: Can I change the items if I don't like it after receiving the product? A: Yes, you may do an exchange with us. For the exchange of products, buyers should make sure that, Exchange and return of the product must be in new or original condition, original product packaging with tags and label. Buyers will pay for the delivery charges of returning the parcel. Do notify us before the return of the parcel. Q: Any extra charges for return/exchange? A: Absolutely no extra charges like dealing, processing etc., return or exchange is free. Q: Can I apply credit card chargeback? A: Please don't apply chargeback without communicating with us in advance. Ask us for a refund instead. All chargeback without informing us in advance will be disputed and you will not be entitled to any refund. Refund will be processed by us via our cooperative credit card company after return/refund procedures done. Q: Why your prices are much lower than other websites? Are your watches in good quality? A: We are a replica watch manufactory company in China. We make our own replica watches locally while we also export them overseas. Over here in China, the resources and labour costs are comparatively low. We are a wholesaler, that’s why we are able to give you a much lower price and extend discounts to our customers. Yes, our watches have high-quality movement, sapphire crystal glass, 14 karat gold-wrapping or plating, solid stainless steel (316L), screws in the bracelet and so on. You can always order a sample to check on our quality. Q: Do you offer any watches that are not shown on your site? A: Yes, we provide watches that are not shown on our website. Please contact us and send pictures and requirement of your desired watch to us. We will be able to advise you further on the product. Q: Are the pictures on the website the actual product? A: We can assure that the pictures on our website are taken of the actual products. we can assure that the sizes labelled are the same as the original ones, what you see is what you get. You are always welcome to email or WhatsApp us for QC pictures to view the product in better resolutions and details. Q: May I order 1 or 2 sample watches before placing a larger order? A: Yes, you are welcome to order a watch to check our quality and delivery time.